I'm the one who shows up at your door when the Wi-Fi won't cooperate, your laptop won't boot, or you're wondering what on earth this "AI" thing is. No call centers, no scripts, no jargon — just me, listening to what's actually going on and helping you get back to your day.
I've been around computers since before they were friendly. My first machines were a Commodore VIC-20, an Apple Mac, and an Atari ST — back when "saving your work" meant waiting for a cassette tape to stop squeaking. That early fascination turned into a career, and the career turned into a calling: helping real people with real technology, in their own homes, on their own terms.
Before Los Angeles, I worked in Amsterdam, helping all kinds of people — actors, therapists, musicians, writers, small business owners, and plenty of everyday folks who just needed their computer to behave. (There are more bicycles than people in Amsterdam, and I did almost all my work getting to clients on my bike.) What I learned from all of them is something a lot of tech people miss: the technology is the easy part. The hard part is understanding the person sitting in front of you.
That's the difference you'll notice when we work together. Plenty of people can reinstall an operating system. Not as many will sit down, ask what you actually use your computer for, and make sure the solution fits your life — not the other way around.
I'd rather understand you than just your computer. The fix has to fit your life.
Plain explanations, no condescension. You'll understand what happened and why.
If a repair isn't worth it, I'll tell you. If a cheap fix works, you get a cheap fix.